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Last updated: October 2026
Prime Pet Shop UK, Princess Margaret Road, Tilbury RM18 8YR, United Kingdom, is the controller responsible for the personal information used to run our store. For privacy questions, requests or complaints, email theaeroedgestores@gmail.com.
We collect the information you give us when you buy, create an account or contact us, including your name, billing and delivery addresses, phone number, email address, order details and messages.
We receive payment status and transaction information from payment providers, and delivery and return updates from suppliers and couriers. Our website and service providers may also collect IP addresses, device information and browsing activity.
We need the information marked as required to process your order and arrange delivery. Without it we may not be able to fulfil your order. Marketing preferences are optional.
We source products for resale from suppliers, including wholesalers, manufacturers and other retailers. Your order may be delivered directly by a supplier or its delivery partner, and packaging or delivery notifications may show the supplier's name. Prime Pet Shop UK remains your seller and your contact for delivery issues, returns and faulty goods.
To arrange supply and delivery, we share the recipient's name and delivery address, relevant order details, and a phone number or email address where needed for delivery updates. We share only what is necessary.
Our lawful basis for this processing is the performance of our contract with you under Article 6(1)(b) of the UK GDPR. If you send an order to someone else, we use their delivery details under Article 6(1)(f), based on our legitimate interest in delivering your order.
Suppliers and couriers may act as independent controllers for activities they decide themselves, and their own privacy notices apply to those. Providers acting only on our instructions are bound by the contractual safeguards data protection law requires. Contact us to find out which organisations were involved in your order.
We use Shopify to run our online store, and share necessary information with payment processors, hosting and IT providers, customer-support providers and, where applicable, analytics and advertising providers. Shopify's privacy information is at https://www.shopify.com/legal/privacy/customers.
We may share relevant information with professional advisers, insurers or authorities where needed for advice, claims or legal obligations.
You can opt out of marketing at any time using the unsubscribe link in our emails or by emailing theaeroedgestores@gmail.com. Order and delivery messages are separate from marketing.
Our website uses cookies and similar technologies. Those strictly needed for services you ask for, such as the basket and checkout, do not need consent. We ask for consent before using technologies that require it, including advertising tracking. Continuing to browse does not by itself count as consent.
Some services we use may process information outside the UK. Where this is a restricted transfer, we rely on UK adequacy regulations or appropriate safeguards such as the UK International Data Transfer Agreement or the UK Addendum to standard contractual clauses. Contact us for details.
We keep information only as long as needed for its purpose and our legal obligations. Order and accounting records are kept for legal record-keeping; delivery, return and support records for as long as needed to complete the service and handle complaints; account information while you have an account. We keep minimal suppression details to respect marketing opt-outs. We use appropriate technical and organisational safeguards and limit access to those who need it.
Depending on the circumstances, you can ask to access, correct, delete, restrict or transfer your personal information, object to processing based on legitimate interests, and withdraw consent at any time. Your right to object to direct marketing is absolute. Email theaeroedgestores@gmail.com to use your rights. We normally reply within one month, and requests are normally free.
You can make a privacy complaint by emailing theaeroedgestores@gmail.com or writing to our address above. We acknowledge complaints within 30 days. You can also complain to the Information Commissioner's Office at https://ico.org.uk/make-a-complaint/. We update this policy when our practices change.
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