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Shipping policy

Shipping Policy

Last updated: October 2026

Prime Pet Shop UK delivers across the United Kingdom.

1. Order Processing

  • All orders are processed within 1–2 business days (Monday to Friday, excluding UK bank holidays).
  • If there is a significant delay because of high order volumes or courier issues, we will email you straight away.

2. Delivery Options & Timelines

  • Standard Delivery: 3–5 business days to mainland UK.
  • Express Delivery: 2–3 business days to mainland UK.
  • Delivery charges depend on your location and the delivery option you choose, and are shown at checkout.
  • We use trusted UK delivery partners so your order arrives safely.

3. Areas We Cannot Deliver To

We are currently unable to deliver to the following postcode areas:

  • Scottish Highlands: AB36-38, AB55-56, FK17-21, IV1-39, IV52-54, IV63, KW1-14, PA21-40, PH19-26, PH30-41, PH49-50.
  • Scottish Islands: HS1-9, IV40-51, IV55-56, KA27-28, KW15-17, PA20, PA41-49, PA60-78, PH42-44, ZE1-3.
  • Northern Ireland: all BT postcodes.
  • Isle of Man: all IM postcodes.
  • Isles of Scilly: TR21-25.
  • Channel Islands: all GY (Guernsey) and JE (Jersey) postcodes.

4. Order Tracking

Once your order is dispatched you will receive an email with your tracking number and a link to track your parcel. Tracking can take up to 24 hours to become active.

5. Delayed, Lost or Damaged Parcels

  • If your order arrives damaged or is significantly delayed, contact us within 48 hours of the delivery date.
  • For damaged items, please send your order number and clear photos of the packaging and product.
  • We will work with the courier to arrange a replacement or refund where appropriate.

6. Failed Delivery & Redelivery

  • Please make sure your delivery address is correct when you order.
  • If a parcel comes back to us because of an incorrect address, nobody being available, or it not being collected from a delivery office, you may need to pay for redelivery.

Contact Us

  • Email: theaeroedgestores@gmail.com
  • Phone / WhatsApp: +44 7353 951701 (9:00 AM – 5:00 PM UK time, Monday to Friday)
  • Address: Princess Margaret Road, Tilbury RM18 8YR, United Kingdom

We aim to reply to all emails within 24 hours (Monday to Friday).