Terms of service

Last updated: November 2026

1. Overview

This website is operated by MENSARK LTD (Company Number 16552046, registered office 497 High Road, Ilford, Essex, IG1 1TZ, United Kingdom), trading as Prime Pet Shop. By visiting our site or buying from us, you agree to these Terms of Service. Our store is hosted on Shopify Inc.

2. Online Store Terms

By using this site you confirm that you are at least the age of majority where you live. You must not use our products for any illegal purpose, or transmit any virus or harmful code.

3. Accuracy of Information

We work to keep product information, images and prices accurate and up to date. If we find an obvious pricing error, we will contact you before dispatch and you can choose to continue at the correct price or cancel for a full refund. Prices may change without notice, but the price you pay is the one shown at checkout.

4. Orders and Billing

We may limit or cancel quantities per person or order, and we will refund any payment taken for an order we cannot fulfil. Please give accurate contact and delivery details.

5. Third-Party Links

Our site may link to third-party websites. We are not responsible for their content or practices.

6. Prohibited Use

You may not use the site for any unlawful purpose, to infringe intellectual property, to harass others, or to collect other people's personal information.

7. Liability

Nothing in these terms limits your statutory rights as a consumer or our liability for death or personal injury caused by negligence, or for fraud. Otherwise, we are not liable for losses that were not foreseeable when you placed your order.

8. Governing Law

These terms are governed by the laws of England and Wales. If you live in Scotland or Northern Ireland, you can also bring claims in your local courts.

Contact Us

Email: support@primepetshop.co.uk
Phone / WhatsApp: +44 7462 229248 (Monday to Friday, 9:00 AM to 5:00 PM UK time)
Prime Pet Shop is a trading name of MENSARK LTD, a private limited company registered in England and Wales. Company Number: 16552046. Registered Office: 497 High Road, Ilford, Essex, IG1 1TZ, United Kingdom.

How your order works

This order is based on a promise to sell. The product will be sourced from our supplier and delivered to you within the stated timeframe. The sale will be completed once the item is delivered to you. Kindly leave honest feedback after receiving your order.